Client Resources

Mountain West Security Systems

Q. My alarm system was not installed by Mountain West Securty. Can you Monitor and Service it?

A. Yes, we can service and monitor your existing system, our techs are trained and proficient in all of the major brands of security panels.

Q. Why choose Mountain West Security over a national, or larger security company?

A. Mountain West Security can offer all of the latest and best products that the national companies sell, but typically at a reduced rate. Our technicians, unlike most of the “door knocking” companies, are all licensed to install alarm systems, and have passed stringent FBI back-ground checks.

You will get a more professional installation because we are professionals, this is our life -not just a summer job.

We are dedicated to installing better systems and giving all of our customers the VIP treatment they deserve by striving 24 hours a day to earn your loyalty.

Q. How Long is our Alarm Monitoring Contract?

A. Our contracts are typically 36 months, however we do have “month to month” customers in certain circumstances. We feel our contracts protect our customers, as well as us, as monitoring rates are guaranteed not to change during the contract period.

Q. Where is your Central Station located and how long does it take for the alarm signal to reach you?

A. Our Central Station provider has two locations: One in Utah, and one in Washington State. This provides a backup in case of a natural disaster in either location.

Q. What if my phone lines are cut?

A. If your phones are cut or disabled for any reason, your alarm signal will not reach our Alarm Monitoring Center unless you currently have a Cellular backup unit, or an IP monitoring module, either of which can be added to an existing system at any time. However if phone line connectivity is lost, your system will immediately sound a trouble condition warning to notify you if you’re home. If you are away from home, our central station will know about the problem within 24 hrs and notify you of the problem. Mountain West Security is one of very few companies that set up all of our customers systems to send a 24 hourly test signal to the central station.